Frequently Asked Questions

We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.

Can I purchase Mau Home products in physical stores, or is it exclusively an online shop?

Currently, Mau Home is exclusively available through our online shop. We've designed our website to provide a seamless shopping experience, making it convenient for you to explore our collections from the comfort of your home.

Do you offer international shipping for your products?

Currently, we do not offer international shipping, but we hope to do so in the future. We are continuously working to expand our reach and share our handpicked treasures with customers worldwide.

Can I return or exchange a product if it doesn't meet my expectations?

Of course! We want you to be completely satisfied with your purchase. Please refer to our "Returns and Exchanges" policy on our website for detailed information on how to initiate a return or exchange.

How long does a project take?

Project durations vary based on urgency and complexity, with each project treated individually.

Our remote service typically takes 2-3 weeks, while our comprehensive project management service involves a 4-week design phase, with implementation timelines tailored to each project's specifics.

What exactly will I receive with the interior design service?

Our remote design service offers a comprehensive room presentation, including mood boards, spatial plans, shopping list with clickable links, and colour consultancy. The entire design presentation, sent via email, allows for implementation at your convenience. With the full interior design package, you receive the same features, and we take care of procurement and execution.

Do you offer the interior design service for kitchens and bathrooms?

With the remote package, we can guide you on the direction, style, and all room details, including paint colours, window treatments, etc. However, for an exact quote, it's necessary to collaborate with a reliable kitchen or bathroom provider who will visit the property to assess the specifics. We arrange this as part of our full interior design package.

What makes Mau Home's Interior Design Service stand out from other design services?

What sets us apart is our flexibility and personal touch. We adapt to your needs, meeting you where it suits you best. We build strong relationships with our clients, and our passion and expertise in interior design shine through in every project. Our design presentations are incredibly detailed, ensuring you have everything you need to bring your vision to life. We want to emphasise that we are not affiliated with any brands, and we do not earn commissions for product recommendations, ensuring that the products we suggest are always sincere.

Which areas of the UK do you serve for the Interior Design Service and the Colour Consultancy Service?

Our online remote design service is available nationwide. Our full interior design package is limited to Surrey, Hampshire, and London. Please contact us to find out more.

Didn't find what you were looking for? Feel free to contact us at any time!